Occasionally, the circumstances of your business make you need to deploy the contact center service in a private cloud, instead of thinking about a cloud solution. The reasons can be very varied, from having carried out an international expansion through inorganic growth, to the consolidation of multiple contact center units in a single attention service, the need for a high level of integration and technological customisation, strict compliance of the necessary regulation in the banking environment or to have very demanding times due to the separation of companies and technological platforms.

We manage the implementation of your contact center in our private cloud, so that your company can focus completely on the client.

A scalable and multichannel contact center will allow you to quickly have the number of agents you need at all times, with the security and efficiency that your business needs.

  • The transition and transformation is done with our own resources.
  • Hosted in our private cloud environment and replicated in 2 Data Centres, located in 4 countries.
  • Multiple manufacturers and technologies available: Genesys, Avaya, Presence, Nice, Nuance, Oracle, etc …
  • Monitored, managed and operated service.

Benefits

  • Maximisation of the value of your business: improvement in operating costs and increased customer experience.
  • Risk mitigation: thanks to prior analysis and the use of best market practices, we avoid any risk in the transition.
  • Vision of the future: a roadmap aligned with the needs of your business.
  • Investment optimisation: we ensure future investment by creating economic scenarios based on success stories.